How can we help?

No. Dogzi has no sign-in or registration. You install the app and create a pet profile straight away. We collect no e-mail address and no login credentials.

Yes, completely. Recognising your pet from a photo, detecting sounds, generating lines from the built-in bank, recording and editing the video – all of it happens on the device.

The internet is only needed in two situations: buying or verifying Premium, and using the optional Gemini key. Recognising your own speech depends on the system speech service – on some phones it works offline, on others it needs a connection.

Yes. Despite the name, the app supports both dogs and cats – you pick the species when creating a profile, and the voice and lines are matched to it.

Only if you ask for one. On the free plan, once you've used your 10 saved videos you can watch a short ad to unlock one more - always your choice, never a pop-up or banner. Premium shows no ads at all.

Without the microphone Dogzi cannot hear your pet – that is the app's core feature. You can restore the permission in system settings: Settings → Apps → Dogzi → Permissions → Microphone → Allow. If you previously chose “Don't ask again”, this is the only route – the system dialog will not appear again.

Check these in order:

• that you hold the microphone button down for the whole sentence and release it only when you finish,
• that no other app is holding the microphone in the background – a phone call, a voice recorder, a messenger,
• that a speech recognition service for your language is installed and enabled in the system,
• that the microphone is not covered by a case.

The app waits for a clear sound at a sufficient volume. In a noisy environment, with quiet whining, or when the phone is lying face down, detection gets harder. Try moving closer and recording somewhere quieter.

To your phone's gallery, after you tap “Stop” and then “Save”. If you choose “Discard”, the recording is not kept anywhere. Videos saved to the gallery stay there even after you uninstall the app.

Without a key Dogzi uses its built-in bank of lines – it works immediately, offline and free, but after a while the lines start to repeat. Your own Google Gemini key makes the lines more varied and lets them refer to what is visible in shot. The feature is entirely optional.

You create it yourself in Google AI Studio (aistudio.google.com/app/apikey), signed in with your own Google account. Then you paste it into Dogzi's settings. The key stays on your phone.

Terms, quotas and any charges are set by Google and billed to your account – Dogzi does not act as an intermediary for Gemini payments and charges nothing for this. Check Google's current pricing and limits before enabling the feature.

An instruction describing your pet's profile, the recognised text of the conversation so far, and optionally one photo from the camera – at most once per conversation. The audio recording itself is never sent. The details are in section 4.2 of the Privacy Policy.

Remove the key in the app's settings. Dogzi immediately returns to fully offline mode and stops making any Gemini requests.

Step by step:

• make sure the phone is signed in to the same Google account used for the purchase,
• check your internet connection – verification requires contacting Google Play,
• open the Premium screen in the app to force a re-check of the purchase,
• if the purchase is pending, Premium will activate only once Google approves it.

If that does not help, write to support@dogzi.app with the purchase date and the country of your Google account. Please do not send us the full order number or any card details.

Sign in on the new device with the same Google account, install Dogzi and open the Premium screen. The app queries Google Play for active subscriptions at start-up and restores access automatically.

In Google Play: account menu → Payments and subscriptions → Subscriptions → Dogzi Premium → Cancel subscription. Cancelling stops further renewals; access lasts until the end of the paid period.

Refunds are handled by Google Play, since Google is the party to the transaction. You can request one on the Google Play help page. If the reason is a bug in the app, please also write to us – we will try to fix it.

Because Dogzi has no accounts and no server, you delete data yourself, immediately:

• an individual pet profile or video – from within the app,
• everything – Android Settings → Apps → Dogzi → Storage → Clear data, or by uninstalling the app,
• videos already saved to the gallery – from the gallery app; uninstalling Dogzi does not remove them.

You do not need to ask us for anything or wait for confirmation – we hold no copy of this data.

No. Dogzi has no servers that could receive anything. A full description of what can leave your device is in section 4 of the Privacy Policy.